Terms & Conditions

1. Services Provided

Mobile Veterinary NC provides in-home veterinary care services including wellness exams, vaccinations, senior pet care, microchipping, and compassionate end-of-life care. We do not provide emergency services, radiography, dental procedures, or surgical services.

2. Appointment Scheduling

Appointments must be scheduled in advance. We serve Wake Forest, Youngsville, and Franklinton areas. Appointment times are approximate and may vary based on traffic and previous appointment durations.

3. Payment Terms

Full payment is required at the time services are rendered. We accept Visa, MasterCard, Discover, cash, and personal checks.

4. Cancellation Policy

We understand that schedules change. Please provide as much notice as possible if you need to cancel or reschedule your appointment. This allows us to serve other patients who may need care.

5. Client Responsibilities

• Provide accurate medical history and information about your pet
• Ensure a safe environment for the veterinarian to work
• Restrain pets as directed for safety during examination
• Follow all aftercare instructions provided

6. Emergency Care

Mobile Veterinary NC does not provide emergency care services. If your pet experiences a medical emergency, please contact:

7. Medical Records

Medical records are the property of Mobile Veterinary NC but are available to clients upon request. Records may be transferred to other veterinary facilities with your written consent.

Website Information Collection

When you browse our website, we do not use cookies, tracking pixels, analytics tools, or any other technology to collect information about you or your visit.

Cookie Policy

Our website does not use first-party cookies, third-party cookies, essential cookies, analytics cookies, or any other type of cookies. Your browsing is completely private.

Veterinary Client Information

When you become a client and receive veterinary services, we collect only the information necessary to provide quality veterinary care:

• Your name and contact information (phone, email, address)
• Your pet's medical history and health information
• Payment information for billing purposes

This information is collected directly during veterinary consultations and appointments, not through our website.

How We Protect Your Information

Client veterinary records and personal information are:

• Stored securely and confidentially
• Never shared with third parties except as required by law or for veterinary referrals with your consent
• Protected under veterinary-client confidentiality standards

Third-Party Links

Our website contains links to third-party services such as our booking system and online pharmacy. These external sites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party websites.

Contact Communications

When you contact us via phone or email to schedule appointments or ask questions, we use that contact information solely to respond to your inquiry and provide veterinary services. We do not add you to marketing lists or share your contact information.

Veterinary Care Standards

Mobile Veterinary NC strives to provide the highest quality veterinary care. However, veterinary medicine is not an exact science, and we cannot guarantee specific outcomes or results. All treatments are performed to the best of our professional ability.

Service Limitations

Mobile veterinary care has inherent limitations compared to a fully-equipped veterinary hospital. We do not have on-site radiography, surgical facilities, or emergency care capabilities. Cases requiring these services will be referred to appropriate facilities.

Website Accuracy

While we strive to keep all information on our website accurate and up-to-date, we make no warranties or representations about the accuracy or completeness of the content. Service offerings, pricing, and availability are subject to change without notice.

Risk Acknowledgment

Clients acknowledge that all veterinary procedures carry some degree of risk. Dr. Dragana Besermenji will discuss potential risks and benefits of recommended treatments, and your consent will be obtained before proceeding with care.